Frequently Asked Questions (FAQs)

Online Orders

Shipping and Handling

Online Orders

What methods of payment does Hydro Flask accept?

We accept Visa and Mastercard debit and credit cards.

Why does my credit card or debit card show two charges?

Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released within 5 days of your order being placed.

The address I typed is correct, but the website is not accepting it. What should I do?

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call our Customer Service at 0207 660 6937 for further assistance.

Shipping and Handling

How long will my orders take to arrive (including processing and shipping?)

Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Orders are processed and shipped during business hours only and do not include weekends or bank holidays.

Standard delivery

Orders placed before 2pm for standard delivery will be processed the next day and arrive in three to five days.

Next Day Delivery

Orders placed before 2pm GMT Monday to Thursday will be process the same day and delivered the next working day. All next day delivery orders placed after 2pm GMT on a Thursday will be delivered the following Monday.

How do I track my order?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the DHL or GLS website to follow your new Hydro Flask on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.

Can I ship to international addresses?

Unfortunately, no. Hydro Flask does not currently ship to international destinations.

Can I ship my order to someone else or a different address?

Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be asked first for a billing address, then you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.